Guest Services Supervisor

A STEP AHEAD GUEST SERVICES SUPERVISOR

As someone who knows the secret to the BEST guest service, you are always a step ahead, looking for opportunities to assist our guests, surprise them, thank them and nurture their long-term loyalty. A born problem solver, you lean into resolving guest issues expediently, professionally and with a truly caring nature. With a talent for detail and organization, you support your team in ensuring the front desk responsibilities, procedures, and hospitality result in our high-standing reputation among our local and larger markets.

Leadership comes naturally as you enjoy training newcomers to your team, participate in employee reviews and innovate new ideas in an ever-changing world and industry.  You see your front desk associate satisfaction as a critical element to your department’s success. Likewise, you enjoy learning and perfecting the most current revenue management techniques to assist the Hotel in achieving its financial stability and success. You enjoy collaboration, especially with your Guest Services Manager and the various Hotel departments in the pursuit of across-the-board excellence.

You take safety seriously, playing a key role in ensuring our team and our guests enjoy a safe and comfortable environment. It important for you to be part of our organization which wants to be a force for good in the world.  As the Old House Hotel prioritizes a regenerative approach to all aspects of our operation –doing our best for the environment, community and staff. – you feel inspired as well.  A competitive salary along with other perks which reinforce personal health, rewards and team building make you pretty darn sure, the Old House is the place for you!